Technical Support
Enjoy Peace of mind with Renaissance Service & Support
Renaissance Service & Support connects you with the people and resources to ensure that your software is performing optimally at all times. Use the menu below to find the services you need:
Knowledge Base:
Search for detailed, step-by-step solutions to common questions. Click here to search our database of detailed, step-by-step solutions.
Download Centre:
Get your AR quizzes, Accelerated Maths libraries, updates, patches, utilities and more.
Technical Services: pdf
Affordable hosting, installation, consulting, training, technical support and more.
System Requirements
We host your software on our servers, eliminating the need for you to purchase, install and maintain server hardware and software. In addition, you will receive secure pupil information storage in our state-of-the-art data center, your records will be backed up regularly to ensure data integrity and our technicians will continually optimise your software for peak performance at all times.
Renaissance Place Client Workstation Recommendation (Applies to all customers)
Client |
Windows |
Macintosh |
| Internet Connection |
Broadband Internet Connection
(DSL, Satellite, Cable) |
Broadband Internet Connection
(DSL, Satellite, Cable) |
| Web Browser |
Internet Explorer 5.01 or later,Netscape 7 or later, orFirefox 1.0 or later |
Netscape 7 or later,
Safari 1.3 or later, or
Firefox 1.0 or later |
Processor Recommendation
(minimum) |
500-MHz Pentium 3 or better |
350-MHz G3 or better |
| Operating System |
Windows 2000 or later |
10.3.9, 10.4.4 or later |
| RAM (minimum) |
128 MB installed |
128 MB installed |
| Hard Drive Space |
250 MB Available |
250 MB Available |
| Other Components |
Adobe® Reader 5 or later
Flash 9.0 or later
RLI Print Plugin |
Adobe® Reader 5 or later
Flash 9.0 or later
RLI Print Plugin |
| Monitor |
800 x 600 display resolution
256 or more colours |
800 x 600 display resolution
256 or more colours |
| Printer |
required |
required |
| Other |
STAR Early Literacy:
Sound card and headphones or speakers |
STAR Early Literacy:
Sound card and headphones or speakers |
Accelerated Math:
AccelScan mark reader required for scanning
and/or Renaissance Responder recommended for
pupil marking. |
Accelerated Math:
AccelScan mark reader required for scanning
and/or Renaissance Responder recommended for
pupil marking. |
|
Download pdf version
Note: You need Adobe Reader to view the document. If you do not have this free software, visit the Adobe website and download it. The link will open in a new window. Simply close the window to return to this page.
Neo (AlphaSmart) Support is available in the Renaissance Learning knowledge base:
Click here to search our database of detailed, step-by-step solutions.
Submit a question
Click Here to ask a question using the online form. |
