Terms and Conditions

Prices

The price of an item displayed in this store, is deemed as that which is quoted in Pounds Sterling (GBP). Please note that if prices are displayed in any other currencies on the site they are intended as a 'guide' price only and are based on a recent currency conversion rate. The price charged is based on the conversion applied by our secure Payment Service Provider at the time of purchase and is clearly displayed prior to confirmation of the order.

Please note that if you are purchasing goods with a non-Pounds Sterling credit or debit card your card issuer could well charge you a separate “foreign currency transaction” charge with your order. This is something separate to the order you are placing with RLUK. RLUK do not accept liability for this charge.

E-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for webstore based questions.

Making a Purchase

Just browse our webstore and click on any items that you wish to buy and add them to the shopping basket. If you wish to remove an item from your shopping basket, or wish to change the quantity ordered, just use the 'Basket' facility. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

A confirmation e-mail invoice will be sent to you via our secure payment service provider, quoting the price and the order number.

A Second and final email will be sent upon despatch of your goods detailing your order’s tracking number and courier details.

We accept credit card payments through our secure payment service provision. All major credit and debit cards can be processed, including Visa, Visa Electron, Delta, MasterCard, Maestro, Amex and Solo.

We also accept payment through PayPal should you choose to pay via a PayPal account.

Please contact RLUK directly on +44 (0) 20 7184 4000 if you wish to pay for your goods by cheque.

If you are a UK school or Local Authority you can order with school purchase order or local authority purchase order. Please use the school webstore reached by clicking “school” at the top of this page.

Should you wish to cancel an order once it has been confirmed, please forward your order confirmation email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it clearly writing “CANCELLATION” at the front of the email Subject field to read similar to “CANCELLATION FW: Renaissance Learning Order Details”, this will allow us to respond to your email more promptly, your cancellation and subsequent refund may be delayed if you fail to do this.

If the order has already been dispatched(usually within 2 working days), we will inform you by return of e-mail, and advise you of our returns policy (see the 'returns/cancellations' section below).

Please note that your statutory rights are not affected by these Terms and Conditions.

Shipping and Handling

Postage and Packing within the U.K. is at £7.49 for orders under £50 (inc VAT), orders over this amount will not be charged shipping.

All Postage and Packing to other, non-UK European (European Union) countries is at a standard rate of £21.50 regardless of order value.

We presently only ship to the UK and other European Union Countries. Please contact us separately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information if you require shipment to other countries outside the EU.

If you are ordering in the United States of America please shop at http://www.neo-direct.com/intro.aspx

If you do attempt to place an order outside of the countries that we ship to, you will be unable to proceed past entering your delivery details in the checkout area of the web store as the country will not be listed in the “change country” drop down menu.

Delivery

All orders will be dispatched within 3 working days of receipt of order. On the rare occasion that items are out of stock you will be informed by email.

Deliveries will be made by recognised couriers, a tracking number and courier web details will be provided within your despatch confirmation email.

Orders within the UK will be delivered within 48 hours of despatch, orders to other European Union countries will take up to 5 working days from despatch.

If you have a query on a considered late delivery please only contact us once the above time periods have lapsed.

Returns/Cancellations

Right to cancel: UK Consumers
Under the UK Distance Selling Regulations, you have the right to cancel your sales contract with us within 7 days.

If you wish to cancel your sales contract, please forward your order confirmation email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it clearly writing “CANCELLATION” at the front of the email title to read similar to “CANCELLATION FW: Renaissance Learning Order Details”, this will allow us to respond to your email more promptly, your cancellation and subsequent refund may be delayed if you fail to do this.

Returning Goods
If your order has already been dispatched we will issue a Return of Material Authorisation code (RMA) and delivery address to return your goods to.

NB Please DO NOT return goods to RLUK without an RMA number as this could severely hamper or delay the refund process. Please contact RLUK if you have any questions on this subject. Do not ship returns to RLUK’s London offices. Our returns and repairs department are in a separate facility, details of which will only be provided in our RMA email and response.

When returning goods always remember to include you RMA number, contact details (name, address and telephone number) and the order number detailed in your order confirmation. We would advise printing out your confirmation email and including this with your returning goods as all the correct details are included on it.

Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a returns number and RMA returns address.

This returns procedure does not affect your statutory rights.

Faulty Goods

If you consider that any item you have purchased is faulty, simply let us know within 7 days of receipt and return it to us for a repair, replacement or refund by following the Return of Material Authorisation Code (RMA) process detailed above. Please also include a brief note documenting what you consider to be faulty.

The goods must be complete and otherwise undamaged and in their original packaging.

If found to be customer error/damage then the product will be immediately returned to the customer and NO REFUND given.

We will gladly replace your item within 7 days of original orders return.

If you have requested a refund, then please allow up to 30 days (after order returned or order cancelled) for the refund to be processed and paid back to the card that you used for payment.

For your own security we recommend that you obtain proof of posting for returned items.

All returns should be returned to us within 7 days of first contact with us regarding product return. If the returned product does not arrive back with us within 7 days, then the return request will no longer be considered for a refund, but will be issued with a credit note to be spent with AlphaSmart/Renaissance Learning UK instead.

We reserve the right to refuse a returned item if all the above terms are not met, and all returned items will be promptly returned to you.

We do not carry the postage costs for returned items.

All refunds will be minus the original postage costs.

Warranty Information (not including Incentives)

Renaissance Learning UK Ltd, warrant the NEO 2 and display to be free from defects in materials and workmanship for a period of three years from the date of original purchase. For rechargeable devices Renaissance Learning UK Ltd, warrant the rechargeable battery to be free from defects for 90 days from the date of original purchase. During this period, if a defect occurs, Renaissance Learning will, at its option, repair or replace your NEO 2 at no charge to you, provided that it is returned during the warranty period to Renaissance Learning, or one of its authorised resellers. This warranty does not apply if your NEO has been damaged by accident or abuse, modified without the written permission of Renaissance Learning UK Ltd or if identifying marks (including serial numbers) or seals have been removed or defaced. There are no other warranties, expressed or implied. Renaissance Learning UK Ltd accept no responsibility for consequential damages, including, but not limited to, loss of profit or benefits.

Security

All credit card transactions go to our secure server using SSL (Secure Socket Layer) encryption and information passed to RLUK is done so using PGP encrypted mail in order to process your credit card details with complete confidence. The details are not viewed anywhere on the web site.

At no time will RLUK be able to view any of your card details.

RLUK do not disclose buyers information to third parties.

 Privacy

RLUK is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information collected about customers is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

RLUK reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the renlearn.co.uk website.

Complaints

If you have any grievances about RLUK, we want to hear from you so we can improve our service. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will consider your comments carefully.