Renaissance Learning - Renaissance Learning Questionnaire

Renaissance Learning Questionnaire

Complete our questionnaire and we will send you a pack of FREE Reading Bugs for your school!

As an existing customer, we want to ensure that you receive the very best service. So, to enable us to do this, we would be very grateful if you could complete our questionnaire below.

Required fields indicated by *

Title:*

First Name:*

Last Name:*

Position:*

School Name:*

Address:*

Post Code:*

Telephone:*

Fax Number:*

Email address:*

Customer Services

How did you find the transition from your sales to your account manager?

	Unsatisfactory
	Satisfactory
	Good
	Excellent

How would you like us to contact you to discuss out latest offers?

	Email
	Fax
	Telephone

How do you find the service given by the customer service department?

	Unsatisfactory
	Satisfactory
	Good
	Excellent

Installation Details

If you are currently using Accelerated Reader, how many teachers are fully trained in the reporting functions?

How did you find the installation service given by your assigned Renaissance Place Co-ordinator (RPC)?

	Unsatisfactory
	Satisfactory
	Good
	Excellent

What changes if any, would you recommend to improve our service?

Do you feel your RPC was knowledgeable in every question?

	Yes
	No

If no, please indicate why:

Were you satisfied with the service from the time of purchasing your software to working with your coach?

	Yes
	No

On-Site Training:

How did you find your training session?

	Unsatisfactory
	Satisfactory
	Good
	Excellent

Was the content of your training session sufficient?

	Yes
	No

If no, please indicate why:

Which part of the training session did you find most useful?

Is there anything else you think could be added to the training session?

Remote Training

Did the training sessions enable you to progress with your installation?

	Yes
	No

If no, please indicate why:

Were the sessions spaced at suitable intervals?

	Yes
	No

If no, please indicate why:

Was the content of your training session sufficient?

	Yes
	No

If no, please indicate why:

How did you find the subject knowledge of the Implementation Specialist?

	Unsatisfactory
	Satisfactory
	Good
	Excellent

Would you be interested in participating in Professional Development events during which your school would be trained on the many uses of your AR and AM Advantage products?

	Yes
	No

Technical Support Details:

Have you used our Technical Support facility?

	Yes
	No

If yes, how would you rate your experience:

	Unsatisfactory
	Satisfactory
	Good
	Excellent

Marketing

Please check your particular area(s) of interest:

	Reading
	Maths
	Writing
	Voting Systems
	Installation
	Training
	Renaissance Certification

How did you hear about Renaissance Learning?

	Press Article
	Advertisement
	Exhibition
	Referral
	Website
	Direct Mail
	Contacted by Salesperson

Online/Web Details

Do you use the Renaissance Learning Website on a regular basis?

	Yes
	No

Do you find the Website easy to navigate around?

	Yes
	No

Would you like to have a FREE online Accelerated Reader and Accelerated Maths Advantage Portal where you could exchange ideas, teaching methods, testing etc. and get your questions answered by other users and Renaissance Learning staff?

	Yes
	No

Please list one other colleague involved in the purchasing decisions within your School
(full name/position):

Marketing/Event Details:

Would you like information on our Seminar Programmes?

	Yes
	No

Would you like information on our National Conference?

	Yes
	No

Would you like to receive product updates/newsletters electronically?

	Yes
	No

What attracts you to promotional literature or adverts?

	Discounts
	Money Off
	Value Added items
	Other

If other, please specify:

What educational magazines do you currently read? (Please check all that apply)

	TES
	EC&T
	ICT for Education
	Guardian
	IQ Education
	SecED
	Education Executive
	Primary Choice
	Headteacher Update
	Other

If other, please specify:

What would you like to read about in our Accelerated Reader Newsletter? (Please check all that apply)

	Case Studies
	Tips and Tricks
	Report News
	Information on Classroom use
	Seminar Dates and Locations
	Tradeshow News
	New Product Announcements
	Special Deals/Discounts
	Competitions for your School
	Incentives
	National Conference Updates
	Other

If other, please specify:

Would you be interested in us producing a Case Study on your School's experience with AR/AM?

	Yes
	No

We currently hold a number of incentives for pupils/students, ranging from pens and reading bugs, to rulers and rubbers. What incentives would you like to see available for your pupils/students?

Sales

Type of School (please check all that apply):

	Infant
	Junior
	Primary
	Middle
	Secondary
	Independent

Are purchases made at School or LA level?

	School
	LA

Do you currently use Renaissance Learning products?

	Yes
	No

If yes, please check all that apply:

	Accelerated Reader
	Accelerated Maths
	STAR Early Literacy
	Maths Facts In A Flash

Do you currently use AlphaSmart products?

	Yes
	No

If yes, please indicate quantity:

	AlphaSmart 2000
	AlphaSmart 3000
	Neo
	Dana

Do you have Internet enabled PCs that pupils can use in:

	Some classrooms
	Most classrooms
	Every classroom
	No classrooms

Did you find the salesperson helpful and knowledgeable?

	Yes
	No

Were all your questions answered?

	Yes
	No

Do you feel you were given the appropriate information in order for you to make a decision to purchase the product?

	Yes
	No

If no, please indicate why:

Further Details:

What information did you find most useful when making the decision to purchase AR or AM?

	Testimonials
	Case Studies
	Sample Reports
	Referral
	Other

If other, please specify:

Would you be interested in holding a seminar at your School and to promote AR/AM to your surrounding schools?

	Yes
	No

Would you be interested in sharing your experience with, and opinions of, Accelerated reader, with other teachers at a User Group?

	Yes
	No

Would you consider converting to the web version of Accelerated Reader if you are using the desktop version?

	Yes
	No

What library management system do you use?

Is there anything that we could do to improve our Website for you? Please let us know your suggestions:

If you feel you have comments that would be useful, please feel free to write them here:

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Thank you for taking the time to complete our questionnaire. All information given will be treated with the strictest of confidence and will not be passed to any third parties.