The following is a list of answers to the most frequently asked questions we receive:

Q. When pupils try to take Accelerated Reader quizzes a message appears on the screen saying “Software needs to be installed please see your administrator”, so quizzes cannot be taken?
A. Click here to view the solution.

Q. When pupils try to take Accelerated Reader quizzes, the quiz window does not appear. I see a grey screen, but no questions, or a message stating that I have a quiz in progress?
A. Click here to view the solution.

Q. When we try to setup the Wireless Server Utility for use of Accelerated Reader on NEO 2, we cannot verify the connection?
A. Click here to view the solution.

Click here to view solutions to the most frequently asked questions relating to Targets and Certifications.

If you are already a Renaissance Learning customer and have any additional questions, you can contact a Customer Services Representative via the Live Chat feature of Renaissance Place. Alternatively, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .'; document.write( '' ); document.write( addy_text59384 ); document.write( '<\/a>' ); //--> This e-mail address is being protected from spambots. You need JavaScript enabled to view it