We are currently not able to accept new customers for Renaissance Data Integration. If you have any queries or concerns on the subject, please email Data Support at datasupport@renlearn.co.uk
Alternatively, you can call our Customer Service team on +44 (0)20 7184 4000.
If you are not sure if you have RDI active or not, you can check your Renaissance Place homepage under the alerts area for an RDI Run Status message.
PLEASE NOTE

Renaissance Data Integration means that data is automatically transferred nightly from your MIS into Renaissance Place through the integration process. This action sets up the new school year in your Renaissance Place site, and updates classes, teachers and students automatically.

Critical errors may occur if you attempt this process manually.

New School Year Setup Process

Each customer with an active RDI schedule needs to be “rolled over” into the new academic year by a Renaissance Data Executive. We can only do that once your MIS data is fully updated with the new academic year data.

The process is very straightforward, but we do experience an extremely high volume of requests early in September from customers needing their data rolled over into the new year once it is ready. So the earlier you can contact us when you know your MIS data is updated, the sooner we can action your request.

Please note it may take up to 24 hours from you contacting us to the data being ready, due to the extremely high volume of requests we receive at that time.

 


Here is an overview of the New Year Rollover process:

1. You will receive an email during Q2 from your Data Executive requesting you submit your dates for the next academic year. This ensures we have accurate data already loaded ready for the new year and can start checking for new class data.

2. After the summer, once your MIS data has been updated & ready for the new academic year, please contact us at datasupport@renlearn.co.uk and let us know to proceed with your rollover.

3. A Data Executive will then roll your RDI & data into the new academic year and contact you to confirm when it has been done, they will also ask you to check that the new class data looks correct and as expected.

4. Finally you will need to assign products to your new classes by going from your homepage to Courses and Classes > Click Assign Products next to the Course > select the products, assign & save.

Please note it may take up to 24 hours from you contacting us to the data being ready, due to the extremely high volume of requests we receive at that time.