Terms and Conditions

About Us

Renaissance Learning delivers affordable technology solutions designed to reduce the cost and complexity of computing for schools worldwide. Within the education market, our solutions help students improve fundamental academic skills, teachers increase classroom productivity, and administrators provide greater access to technology at a low total cost of ownership. In markets where mobility and information gathering are key, such as writers, journalists and research professionals, rugged, easy to use computing devices enable greater efficiency and mobility.

Conditions of Use

Please note that payment on account (without use of credit card or debit card payment or PayPal payment) is only available to Schools, Colleges and Local Authorities based in the United Kingdom.

Private individual in the UK or the European Union or Establishments in the European Union wishing to purchase can pay by credit card, debit card or PayPal.


The price of an item displayed in this store, is deemed as that which is quoted in UK Pounds Sterling (GBP). Please note that if prices are displayed in any other currencies on the site they are intended as a ‘guide’ price only and are based on a recent currency conversion rate. The price charged is based on the conversion applied by our secure Payment Service Provider at the time of purchase and is clearly displayed prior to confirmation of the order.

All prices, unless otherwise stated, exclude UK Value Added Tax (VAT), this will be charged in addition to the total cost of goods and shipping (if applicable) and is presently 20%.

E-mail us at [email protected] for webstore based questions.

How to Make a Purchase

The Renaissance Learning Online Shop allows you to build a shopping basket of your product requirements simply and easily.  Just browse through the site clicking the “Add to Basket” button next to the product you desire.  You can then view your shopping basket page giving you the further option to go back into the store to continue shopping or to “Checkout” and finalise you purchases.

When you have completed your order view your basket and go to “checkout”.  You will then be prompted to enter your payment and delivery details.

School Account Orders:

Once you have submitted you order to us by clicking the “Place Order” at checkout you will be sent an email confirming your order.

Should you wish to confirm you order with us with an AUTHORISED PURCHASE ORDER (PO) please either scan and send as an attachment in reply to your confirmation email or send to us here:

Fax:      020 7538 2625
Email:  [email protected]
Mail:    Online Store
Renaissance Learning UK Ltd
14th Floor, South Quay Building,
189 Marsh Wall,
London E14 9SH
United Kingdom

 School Account Payment Terms:

Once your order has been confirmed, processed and dispatched an invoice will be raised and sent to you, your establishment will have 30 days from the date of invoice to make payment in full.  Your establishment can pay by the following methods:

BACS transfer –  Our bank details are included on your invoice
Credit Card – Please phone us on 020 7184 4000 to discuss further
Cheque – Made payable to “Renaissance Learning UK Ltd” and sent to:
Renaissance Learning UK Ltd
14th Floor, South Quay Building,
189 Marsh Wall,
London E14 9SH
United Kingdom

Card Purchases and PayPal Orders

Once you have entered you order details by clicking the “Place Order” at checkout you will be taken to PayPal where you can choose to pay by PayPal account or by Credit or Debit card.

Once payment details have been submitted and approved we will send you a confirmation invoice by email.

Shipping and Handling

Shipping, Handling and Postage charges:

NEO 2, Accessory and Incentive Orders in UK under £29.99 – £3.80 (ex VAT) per order

NEO 2, Accessory and Incentive Orders in UK over £29.99 – £7.75 (ex VAT) per order

NEO 2, Incentive and Accessory Orders to EU (and Norway) – £25 (ex VAT) per order

We presently only ship to the UK and other European Union Countries (and Norway).  Please contact us separately at [email protected] (or call +44 20 7 184 4000) for more information if you require shipment to other countries outside the EU.

If you are ordering in the United States of America please shop at http://www.neo-direct.com/intro.aspx.

If you do attempt to place an order outside of the countries that we ship to, you will be unable to proceed past entering your delivery details in the checkout area of the web store as the country will not be listed in the “change country” drop down menu.


All orders will be dispatched within 6 working days of receipt of order. On the rare occasion that items are out of stock you will be informed by email and if you have paid on account you will not be charged until such time as the goods are available again and dispatched to you.

Deliveries will be made by Royal Mail or recognised couriers, a tracking number and courier web details (where applicable) will be provided within your despatch confirmation email.

Orders within mainland UK will be delivered within 2 working days of dispatch orders to other European Union countries (and Norway) will take up to 5 working days from despatch.

If you have a query on a considered late delivery please only contact us once the above time periods have lapsed.


Right to cancel: UK Consumers

Under the UK Distance Selling Regulations, you have the right to cancel your sales contract with us within 7 days.

If you wish to cancel your sales contract, please forward your order confirmation email to [email protected] clearly writing “CANCELLATION” at the front of the email title to read similar to “CANCELLATION FW: Renaissance Learning Order Details”, this will allow us to respond to your email more promptly, your cancellation and subsequent refund may be delayed if you fail to do this.

Returning Goods

If your order has already been dispatched we will issue a Return of Material Authorisation code (RMA) and delivery address to return your goods to.

NB Please DO NOT return goods to RLUK without an RMA number as this could severely hamper or delay the refund process.  Please contact RLUK if you have any questions on this subject.  Do not ship returns to RLUK’s London offices.  Our returns and repairs department are in a separate facility, details of which will only be provided in our RMA email and response.

When returning goods always remember to include you RMA number, contact details (name, address and telephone number) and the order number detailed in your order confirmation. We would advise printing out your confirmation email and including this with your returning goods as all the correct details are included on it.

Please contact us at [email protected] for a returns number and RMA returns address.

This returns procedure does not affect your statutory rights.

Faulty Goods

If you consider that any item you have purchased is faulty, simply let us know within 7 days of receipt and return it to us for a repair, replacement or refund by following the Return of Material Authorisation Code (RMA) process detailed above.  Please also include a brief note documenting what you consider to be faulty.

The goods must be complete and otherwise undamaged and in their original packaging.

If found to be customer error/damage then the product will be immediately returned to the customer and NO REFUND given.

We will gladly replace your item within 7 days of original orders return.

If you have requested a refund, then please allow up to 30 days (after order returned or order cancelled) for the refund to be processed and paid back to the card that you used for payment.

For your own security we recommend that you obtain proof of posting for returned items.

All returns should be returned to us within 7 days of first contact with us regarding product return. If the returned product does not arrive back with us within 7 days, then the return request will no longer be considered for a refund, but will be issued with a credit note to be spent with AlphaSmart/Renaissance Learning UK instead.

We reserve the right to refuse a returned item if all the above terms are not met, and all returned items will be promptly returned to you.

We do not carry the postage costs for returned items.

All refunds will be minus the original postage costs.

Warranty Information

Renaissance Learning UK Ltd, warrant the NEO 2 and display to be free from defects in materials and workmanship for a period of one year from the date of original purchase. For rechargeable devices Renaissance Learning UK Ltd, warrant the rechargeable battery to be free from defects for 90 days from the date of original purchase. During this period, if a defect occurs, Renaissance Learning will, at its option, repair or replace your NEO 2 at no charge to you, provided that it is returned during the warranty period to Renaissance Learning, or one of its authorised resellers. This warranty does not apply if your NEO has been damaged by accident or abuse, modified without the written permission of Renaissance Learning UK Ltd or if identifying marks (including serial numbers) or seals have been removed or defaced. There are no other warranties, expressed or implied. Renaissance Learning UK Ltd accept no responsibility for consequential damages, including, but not limited to, loss of profit or benefits.


We take your order seriously at Renaissance Learning.  To these ends we may contact you to confirm your order prior to processing it.  We reserve the right to refuse your order.

All credit card transactions go to our secure server using SSL (Secure Socket Layer) encryption and information passed to RLUK is done so using PGP encrypted mail in order to process your credit card details with complete confidence. The details are not viewed anywhere on the web site.

At no time will RLUK be able to view any of your card details.

RLUK do not disclose buyers information to third parties.


Renaissance Learning is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information collected about customers is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us at [email protected]

Renaissance Learning reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the store.alphasmart.co.uk website.


If you have any grievances about Renaissance Learning, we want to hear from you so we can improve our service. Please email [email protected] and we will consider your comments carefully.